What personal data is collected?

The operator collects identity details (name, date of birth, address, email) at registration, financial data for transactions, and technical data such as IP address and session activity. A photo ID and proof of address are requested before a first withdrawal as part of KYC. This supports verification and compliance.

Is my data shared with third parties?

Data may be shared with payment processors for transactions, game providers as anonymised technical data, and regulatory authorities where AML obligations require it. Personal data is not sold for commercial purposes. All partners handle data under defined, limited conditions.

How can I access my personal data?

Under the Australian Privacy Act, players can request access to the personal information held about them and ask for corrections. Requests are made through the support team via chat or email. The operator responds within a reasonable period as required by law.

How is my data protected?

The platform uses SSL encryption to secure all communication between the player's device and its servers, covering login and banking details. Access to stored data is limited to authorised personnel. Payment information is handled through certified systems.

How do I contact support about a data concern?

Data-related questions can be raised with the support team via live chat or email, available 24/7. Australian residents may also contact the Office of the Australian Information Commissioner if they believe their data has been mishandled under the Privacy Act.

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Table of contents

This page outlines, for information only, how an online casino such as Pure Casino typically handles personal data for players in Australia. It is not a binding legal document. For Australian residents, the handling of personal information is governed by the Privacy Act and the Australian Privacy Principles overseen by the Office of the Australian Information Commissioner (OAIC).

What Data Is Collected

When a player registers and uses the platform, several categories of personal data are collected as part of normal operation. Identity details gathered at signup include full name, date of birth, residential address, nationality and email address, used for identity verification (KYC) and to meet compliance obligations. A valid photo ID and recent proof of address are requested before a first withdrawal under anti-money-laundering procedures. Financial data is processed to handle deposits and withdrawals, while technical data such as IP address, device type, pages viewed and session duration is recorded automatically for security and performance.

How Data Is Used

The personal data collected supports several purposes. Account management and contract performance form the main basis: data is used to create and maintain the gaming account, process transactions and respond to support requests. Legal obligations underpin the KYC and AML checks. Fraud prevention relies on monitoring login and transaction patterns to flag unusual activity. Marketing communications are sent only with the player's consent, which can be withdrawn at any time through the account settings.

Personal data may be shared with limited categories of third parties under defined conditions. Payment processors receive the data needed to handle deposits and withdrawals. Game providers may access anonymised technical data. Regulatory authorities can receive information where required under the operator's AML obligations. Personal data is not sold to third parties for commercial purposes.

Cookies and Tracking

The casino uses cookies and similar technologies to operate the platform. Session cookies keep the player logged in during a visit, analytics cookies measure traffic and performance on an aggregated basis, and preference cookies store settings such as language and currency. Advertising cookies are placed only with prior consent. Browsers can be configured to limit or block cookies, though some site functions may then be affected.

Your Rights as a Player in Australia

Under the Privacy Act and the Australian Privacy Principles, players in Australia hold several rights regarding their personal information:

The right to access the personal information held about them.
The right to request correction of inaccurate or out-of-date data.
The right to know how their information is collected, used and disclosed.
The right to make a complaint about the handling of their personal information.

To exercise these rights, players contact the support team at Pure Casino, which handles such requests within a reasonable period as required under Australian law. Where a request relates to data held for legal or AML reasons, some information may be retained for the period the law requires even after an account is closed.

Data Security

SSL encryption protects all communications between the player's device and the platform's servers, securing login credentials, banking data and personal information in transit. Access to stored data is restricted to authorised personnel on a need-to-know basis, and certified systems handle the processing of payment details.

Contact and Complaints

For any question about data protection or to exercise a privacy right, players contact the Pure Casino support team via live chat or email, available around the clock. The same channels handle requests for access, correction or deletion of personal data held by Pure Casino under the Privacy Act. Australian residents may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if they believe their information has not been handled in line with the Privacy Act.

Conclusion

This page describes general data-handling practices relevant to players in Australia under the Privacy Act. Players with specific concerns are encouraged to contact the support team for clarification on how their personal information is managed.